It arrived damaged 🚚💥
That sucks. As much as we package the products safely with extra cushioning, sometimes accidents happen and things get damaged.
That’s our responsibility though, not yours. If your furniture arrives damaged, please get in touch with us straight away (definitely within two weeks of delivery), and let us know.
We’ll ask for a few photos of the damage, including of the boxes so we can identify what happened and follow it up with the transport company.
We will then organise for replacement parts to be sent out to you, and ask for your help to carefully package up the original parts so we can have them picked up and returned to us.